Information Bulletin Number 0709105

Retention and Recruitment for the Volunteer Emergency Services

In 2004, the U.S. Fire Administration (USFA) and The Department of Homeland Security (DHS) worked
in partnership with the National Volunteer Fire Council (NVFC) to revise the 1998 text, Retention and
Recruitment in the Volunteer Fire Service: Problems and Solutions.
The original text was based on a series of workshops bringing together volunteer fire service members
from all the States. This edition has been enhanced with new research and current issues as the emergency
services enter the 21st century. Many of the original reasons for the recruitment problems remain: lack of
time, apathy, and excessive requirements. However, they appear to have become even greater issues with
the passing of time.
Although the recruitment and retention challenges continue to grow, some volunteer organizations maintain
good membership while others continue to function with reduced numbers. Those organizations that seek
solutions and adapt to our changing personnel environment are successful. Individuals are still willing to
give their time to volunteer emergency services organizations provided the following:
• The experience is rewarding and worth their time.
• The training requirements are not excessive.
• The time demands are adaptable and manageable.
• They are rewarded with a personal sense of value.
• There is good leadership minimizing conflict.
• There is ample support for the organization.
The emergency services are the most demanding of volunteer activities today. The physical and time
demands associated with training; responding to incidents; maintaining facilities, apparatus, and equipment;
fundraising; and administering a nonprofit corporation are grueling if not managed properly. In today's
hectic world, strong leadership is required to make the emergency services the organizations that will attract
volunteers. This text will cover many of the problems of recruitment and retention and provide some
examples of solutions that have worked in volunteer organizations across the Nation.
Retention and Recruitment for the Volunteer Emergency Services: Challenges and Solutions (Second
Edition) PDF (3.4 Mb) (PDF)