Homeland Security and Emergency Services

Safety Alert

NVIDIA Recalls Tablet Computers Due to Fire Hazard

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: NVIDIA SHIELD tablet computers

Hazard: The lithium-ion battery in the tablets can overheat, posing a fire hazard.

Remedy: Replace

Consumer Contact: NVIDIA toll free at (888) 943-4196 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.nvidia.com and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.

Units: About 83,000 (in addition, 5,000 were sold in Canada)

Description: This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets.

Incidents/Injuries: NVIDIA has received four reports of batteries overheating due to thermal runaway, including two reports of damage to flooring.

Remedy: Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet.

Sold at: GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites from July 2014 through July 2015 for between $300 and $400.

Importer: NVIDIA Corp., of Santa Clara, Calif.

Manufactured in: China