Homeland Security and Emergency Services

Safety Alert

Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: Samsung Galaxy Note7 smartphones sold prior to September 15, 2016

Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

Remedy: Refund, Replace

Consumer Contact: Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.

Units: About 1 million

Description: This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.

To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

Incidents/Injuries: Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Remedy: Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.

Carrier/Retailer  

Phone

Web

AT&T

1-800-331-0500

http://www.att.com/esupport/

Best Buy

1-888-237-7289

http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Sprint

1-888-211-4727

http://newsroom.sprint.com/news-releases/

T-Mobile

1-844-275-9309

http://t-mo.co/Note7_Exchange

U.S. Cellular

1-888-944-9400

http://www.uscellular.com/about/

Verizon

1-800-922-0204

http://www.verizonwireless.com/smartphones/

 

Sold at: Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.

Manufacturer: Samsung Electronics America Inc., of Ridgefield Park, N.J.

Manufactured in: South Koreaand China