Homeland Security and Emergency Services

Safety Alert

Nestle Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: AccuPure floor standing filtration dispensers

Hazard: The dispensers can overheat and smoke, posing fire and burn hazards.

Remedy: Replace

Consumer Contact: Nestle Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

Units: About 12,300

Description: This recall involves Nestle Waters AccuPure floor standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.

Incidents/Injuries: Polaris has received 102 reports of cracked fuel tank necks and 28 reports of burning, smoking, melted and/or shorted wires, including four reports of fires. No injuries have been reported.

Remedy: Consumers should immediately unplug the water dispensers and stop using them. Nestle Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestle Waters.

Sold At: These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestle Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestle Waters does not sell or provide these units at retail.

Manufacturer: Water Solutions (Hong Kong) Limited of Hong Kong.

Importer: Nestle Waters North America Inc., of Stamford, Conn. or MTN Products Inc., of La Verne, Calif.

Distributor: Nestle Waters North America Inc., of Stamford, Conn.

Manufactured In: China