Homeland Security and Emergency Services

Safety Alert

NVIDIA Recalls European Plug Heads Sold with Power Adaptors Due to Electric Shock Hazard

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: European plug heads for NVIDIA SHIELD power adaptors

Hazard: The plug heads can break exposing metal prongs, posing an electric shock hazard.

Remedy: Replace

Consumer Contact: NVIDIA toll-free at 800-797-6530 anytime or online at www.nvidia.com and click on USA/Canada Link, then click on the support tab located at the top of the page.

Units: About 6,900 (in addition, about 360 were sold in Canada)

Description: This recall involves European plug heads for power adaptors included with NVIDIA SHIELDâ„¢ World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the European plug head is being recalled.

Incidents/Injuries: There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

Remedy: Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.

Sold At: Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.

Importer: NVIDIA Corp., of Santa Clara, Calif.

Manufactured In: China