Homeland Security and Emergency Services

Safety Alert

NZXT Recalls H1 Computer Cases Due to Fire Hazard

Name of product: NZXT H1 computer cases

Hazard: Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board's design.

Remedy: Repair

Recall date: February 12, 2021

Units: About 32,000 (In addition, about 1,024 were sold in Canada)

Consumer Contact: NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, by email at h1support@nzxt.com, or online at https://info.nzxt.com/h1-recall/ or www.nzxt.com and click on "Contact" then "Customer Support" for more information.

Description: This recall involves NZXT H1 computer cases with model numbers CA-H16WR-W1 (matte white) and CA-H16WR-B1 (matte black) and serial numbers 1200233400001 to 1203962204202, 00648999610844189725 to 00648999610844206361, and 0120AC00100001 to 01211C01900285. The computer cases have a black tempered glass front with the NZXT brand name at the bottom. The model number and serial number are located on the bottom of the case.

Remedy: Consumers should immediately stop using the recalled computer cases and contact NZXT for a free repair kit.

Incidents/Injuries: NZXT has received 11 reports of circuit boards overheating or catching fire worldwide, six of which occurred in the U.S. No injuries have been reported.

Sold At: Online at www.NZXT.com and in electronic stores nationwide from February 2020 through February 2021 for about $350.

Importer: NZXT Inc., of City of Industry, Calif.

Manufactured In: China