Homeland Security and Emergency Services

September 15, 2015 -  Deadline for homeowners to request FEMA review of Superstorm Sandy NFIP Claims

FEMA has established a Task Force to resolve litigation involving Hurricane Sandy claims, provide a process in which Sandy survivors who have not pursued litigation can promptly have their claims reviewed if they feel they were underpaid, and develop and execute options to reform the NFIP.

The agency is reminding NFIP policyholders who filed a claim as a result of Hurricane Sandy that they have until Sept. 15, 2015 to request that their claim file be reviewed.

The Sandy Claims Review process is intended to be simple, navigable by the policyholder and does not require paid legal assistance. Recent news reports indicate that Sandy policyholders are being told that the review process is complicated and will require paid legal assistance. Several nonprofit service providers also are ready to offer free advice and answer questions. A list of these advocacy groups can be found on the claims review website at www.fema.gov/sandyclaims.  

Policyholders who have questions about their flood current policy can call 1-800-621-3362, Monday through Friday from 8 a.m. to 6 p.m. (CST) or download a Request for Support form from www.fema.gov/national-flood-insurance-program-technical-support-hotline and email to FEMA-NFIP-Support@fema.dhs.gov or fax to 540-504-2360.

General questions about floodplain management, mapping and flood insurance can be directed to the NYS Department of Environmental Conservation (DEC) at  floodplain@dec.ny.gov.