Name of Product: ASUS ROG Maximus Z690 Hero Motherboards
Hazard: A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
Recall Date: August 18, 2022
Units: About 10,000
Consumer Contact: ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 a.m. ET Monday through Friday, online at https://www.asus.com/us/site/recalls or https://www.asus.com/us/ and click on “Recalls” at the bottom of the page for more information.
Description: This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm’s website at https://www.asus.com/support/rog-maximus-z690-hero-checking.
Remedy: Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement including shipping.
Incidents/Injuries: ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.
Sold At: Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600.
Manufacturer: Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam
Importer: ASUS Computer International, of Fremont, California
Manufactured In: Vietnam