The Individual Assistance Section is responsible for identifying, coordinating and/or implementing programs designed to address the needs of individuals and families affected by a disaster or event.

Key activities of the section are providing technical assistance and serving as the liaison between the Human Services Committee/Branch leadership and the New York State Division of Homeland Security and Emergency services during response operations. 

The section also provides support and guidance to local community recovery organizations, coordinates with state and federal partners, creates and interprets individual assistance program guidance, and provides support toward the Office of Emergency Management (OEM) goal of whole community preparedness, response and recovery. 

The Disaster Case Management Program (DCMP) has been approved for households impacted by Hurricane Ida in New York State.  New York State has contracted with New York Disaster Interfaith Services (NYDIS) to provide services to survivors with unmet needs caused by the remnants of Hurricane Ida, including referrals for basic unmet needs such as food, shelter, and seasonal clothing, support to address physical, emotional, spiritual, and financial needs, and assistance in obtaining needed services or resources. 

Other services offered through the DCM program are case management, FEMA appeals, insurance appeals, repair quoting and quote review, and service referrals. 

For more information, please call 332-400-1957 or 332-400-1967, or visit NYSidaHELP.org.