Homeland Security and Emergency Services

Safety Alert

Nestle Waters North America Recalls Water Dispensers Due to Fire Hazard (Recall Alert)

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: Water dispensers

Hazard: The screws holding the heat band in the dispensers can break or detach and cause the unit to overheat, posing a fire hazard.

Remedy: Replace

Consumer Contact: Nestle Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

Units: About 190

Description: This recall involves Nestle three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches wide. Water is dispensed from the large plastic water bottle on the top of the unit through the machine by pushing on the paddles below that are marked with blue for cold water and red for hot water. The Nestle Waters North America logo is on the front of the units. Only the following model and serial numbers are included in this recall. The model and serial numbers are printed on a white sticker on the back of the units.

Model Numbers
 Serial Numbers

















Incidents/Injuries: None reported.

Remedy: Consumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestle for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is contacting renters of the water dispensers directly.

Sold at: The water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.

Manufacturer: Nestle Waters North America, of Stamford, Conn.

Importer: MTN Products Inc., of La Verne, Calif.

Manufactured in: China