Homeland Security and Emergency Services

Safety Alert

Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: Panasonic battery packs used in Toshiba laptop computers

Hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Remedy: Replace

Consumer Contact: Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.

Units: About 91,000 (in addition, 10,000 were sold in Canada)

Description: This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

Incidents/Injuries: The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.

Remedy: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Sold at: Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

Manufacturer: Panasonic, of Japan

Importer: Toshiba America Information Systems Inc., of Irvine, Calif.

Manufactured in: China and Japan