Homeland Security and Emergency Services

Safety Alert

Primo Recalls Beverage Dispensers Due to Burn Hazard

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: Primo hTrio Multi-purpose beverage dispensers

Hazard: Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.

Remedy: Replace

Consumer Contact: Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.

Units: About 11,000

Description: This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.

Incidents/Injuries: Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer's hand.

Remedy: Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.

Sold at: Sam's Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.

Manufacturer: Foshan Shunde Midea Water Dispenser Manufacturing Co., Ltd., of China

Importer: Primo Water Operations Inc. of Winston-Salem, N.C.

Distributor: Wal-Mart Stores Inc., of Bentonville, Ark.

Manufactured In: China