snow on electrical wires

Power Outages

What to do before, during, and after a power outage during the winter.

Preparing For A Power Outage

  • Have extra blankets, coats, hats, and gloves on hand to keep warm.
  • Plan to have an alternative cooking source, such as a camp stove or outdoor grill.  Follow appropriate safety rules for its use outside the residence.
  • If you have space in your refrigerator or freezer, consider filling plastic containers with water, leaving an inch of space inside each one –this will help keep food cold if the power goes out.
  • Consider buying a generator and follow the rules for using it outside the residence.  Before installing a generator, be sure to properly disconnect from your utility electrical service. If possible, have your generator installed by a qualified electrician.
  • If you have a computer, back up files and operating systems regularly.  Turn off all computers, monitors, and other devices when they are not being used.
  • If you have an electric garage door opener, locate the manual release level, and learn how to operate.
  • If you use medication that requires refrigeration, most can be kept in a closed refrigerator for several hours without a problem - check with your physician or pharmacist.

If The Power Goes Out

  • Turn off or disconnect major appliances and other equipment, e.g., computers, in case of a momentary power surge that can damage these devices. Keep one light turned on so you know when power returns. Consider using surge protectors wherever you use electronic equipment.
  • Call your utility provider to notify them of the outage and listen to local broadcasts for official information. Check with your utility to determine area repair schedules.
  • Check to see if neighbors and those with access or functional needs have power.
  • Use only flashlights for emergency lighting - candles pose the risk of fire.
  • Keep refrigerators and freezer doors closed - most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for approximately four (4) hours. A full freezer will keep the temperature for about 48 hours.
  • Do not use a charcoal grill indoors and do not use a gas stove for heat - they could give off harmful levels of carbon monoxide.
  • Stay warm by dressing in layers and minimizing time spent outdoors. Be aware of cold stress symptoms (i.e., hypothermia) and seek proper medical attention if symptoms appear.
  • Conserve heat by closing off rooms you do not need. 
 

Stay Warm

Here are some ways to stay warm without power:

  • Dress in layers: Wear multiple layers of clothing. Don't forget your hands, feet, and head, which can lose heat quickly.
  • Keep doors closed: Closing doors is an effective way to keep your home warm.
  • Stay active: Staying active increases circulation and generates internal heat. Try walking around and stretching.
  • Use blankets: Use blankets to keep warm. You can also keep emergency blankets, also called space blankets, in your first aid kit.
  • Drink hot drinks: Drink coffee, tea, or hot chocolate to warm up. You can use a portable gas burner to heat your drinks.
  • If possible, use a backup generator: A home backup generator can help you stay warm when the power goes out. 

Report Power Outages

To Report an Electric Outage, call:

  • Central Hudson: 800-527-2714
  • Con Edison: 800-752-6633
  • National Grid: 800-867-5222
  • NYSEG: 800-572-1131
  • O&R: 877-434-4100
  • PSEG-LI: 800-490-0075
  • RG&E: 800-743-1701